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SERVONE

The Intelligent Service Network Operator

Total Cost €

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EC-Contrib. €

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Partnership

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 SERVONE project word cloud

Explore the words cloud of the SERVONE project. It provides you a very rough idea of what is the project "SERVONE" about.

agility    commercial    plan    environment    billion    500    larger    05    giving    100    digitalise    benefit    2016    tolerable    full    launch    companies    agency    margins    investments    hardware    life    59    roi    gartner    saas    innovation    society    completing    2018    trl6    starting    digital    software    longer    customer    run    client    global    total    inclusive    revenue    5th    boarded    cashing    business    resolution    demands    usa    first    easiest    market    integrations    dynamic    planning    huge    connect    expansion    standardisation    exceeds    operations    regular    grow    automation    00m    nominated    brings    configure    4m    tekes    flow    context    minimum    data    mission    company    hours    limitations    accessibility    feasibility    automated    2021    solutions    cool    critical    solution    downtime    commercialisation    36    projected    itsm    99    don    limited    week    understand    loosing    providers    fortune       failures    vendors    servone    pacific    41    service    quarter    centres    threshold    time    asia   

Project "SERVONE" data sheet

The following table provides information about the project.

Coordinator
ONEIO CLOUD OY 

Organization address
address: HUOPALAHDENTIE 24
city: HELSINKI
postcode: 350
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Finland [FI]
 Project website http://service-flow.com/
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2017
 Duration (year-month-day) from 2017-03-01   to  2017-06-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    ONEIO CLOUD OY FI (HELSINKI) coordinator 50˙000.00

Map

 Project objective

The dynamic of today's IT business market demands 100% operations availability. Mission-critical applications and data centres are cashing-in huge company resources but the investments don't deliver the expected results. As many organisations face hardware and software downtime, IT failures have become regular aspects of company life. 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week, loosing €41.4M/year, as the resolution time often exceeds the tolerable 2 hours threshold. Nominated by Gartner as cool vendors in 2016 and supported by the innovation funding agency Tekes, at Service Flow we understand the limitations of current Information Technology Service Management solutions, especially in service cost, agility, availability and accessibility. As the ITSM market is projected to grow to €8.05 billion by 2021, organisations need cost-effective and reliable ITSM integrations. Within the EU Digital Society context, our project SERVONE brings the first SaaS solution providing the easiest and most reliable service by which ITSM and other service management systems can be integrated. All-inclusive and automated, it enables end-users and service providers to digitalise service processes through a simple Connect-Configure-Run process, giving 99.9% end-to-end availability. Service Vendors no longer need to set up the solution every time a new client is on-boarded. End-users benefit from automation, better management of multi-vendors and multi-customer environment, larger margins and standardisation. Starting from a reliable system but with limited capabilities at TRL6, we plan to bring our solution to a full commercial launch. The Feasibility Study will result in a detailed Business Plan we will use for global expansion by the third quarter 2018 after completing the Phase 2 project. We are planning a market reach across Europe, USA and Asia-Pacific by 5th year of commercialisation with a total revenue of €36.00m and ROI of 5 by 2021.

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The information about "SERVONE" are provided by the European Opendata Portal: CORDIS opendata.

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