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BizTweet

ACHIEVING EXCELLENCE IN TRAVEL EXPERIENCE THROUGH PERSONALISED, REAL-TIME COMMUNICATION WITH MASS AUDIENCES.

Total Cost €

0

EC-Contrib. €

0

Partnership

0

Views

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 BizTweet project word cloud

Explore the words cloud of the BizTweet project. It provides you a very rough idea of what is the project "BizTweet" about.

time    emirates    daily    passing    sensitive    market    queries    more    invest    records    receiving    british    apparently    them    equipped    support    efficiency    57    34    companies    27    details    biztweet    brand    builds    airport    reputed    communicating    received    media    millions    incoming    reputation    faced    immediacy    seek    basis    environment    interact    aggregates    advertising    industry    flight    generating    aviation    perspective    anxiety    manages    bad    afford    airways    barrage    image    handle    social    seamless    shifted    successfully    shows    look    thinking    passengers    promise    majority    aeronautical    american    minutes    promotes    limited    proven    traveller    airports    customers    generation    journey    enhances    always    brings    causes    airlines    revenue    ignored    turn    answer    businesses    surrounding    understand    individual    manpower    platform    offers    maximum    data    requests    personalised    customer    powers   

Project "BizTweet" data sheet

The following table provides information about the project.

Coordinator
TIC BRUGGER LIMITED 

Organization address
address: THE ROCK KINSALE
city: CO CORK
postcode: n.a.
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Ireland [IE]
 Project website http://tic.ie/biztweet-for-airports/
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2016
 Duration (year-month-day) from 2016-08-01   to  2016-10-31

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    TIC BRUGGER LIMITED IE (CO CORK) coordinator 50˙000.00

Map

 Project objective

Communicating time-sensitive changes efficiently to passengers is a major challenge faced by the aviation industry on a daily basis. In recent years, trends show that the market shifted to using social media to seek customer support, but are airports and airlines equipped to handle the barrage of requests received daily? And the numbers are always growing as more and more passengers turn to social media for support! Offering customer support via social media brings with it a promise of efficiency and immediacy, but with limited available resources, can these businesses afford to invest in so much manpower to answer all customer queries within minutes of receiving them? Apparently not, as current data shows that some of the reputed best companies in the aviation industry, such as American Airlines, British airways, can handle at maximum 57% of incoming queries, (Emirates manages to successfully interact with 27.34% of customers). Not a bad result at face value, but when thinking of the majority of the passengers that get their queries ignored, it is easy to understand why the airport experience causes most anxiety and is the part of the journey most passengers do not look forward to. BizTweet, builds upon the proven powers of social media. The platform aggregates and analyses records about passengers, flight details and information from the surrounding environment to provide personalised and relevant data to each individual traveller. BizTweet, also enhances brand image and reputation of airports and promotes non-aeronautical revenue generation through tailored advertising. The platform offers seamless and personalised experience to millions of passengers passing through airports, while generating increased revenue from an aeronautical and non-aeronautical perspective.

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "BIZTWEET" project.

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The information about "BIZTWEET" are provided by the European Opendata Portal: CORDIS opendata.

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