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BizTweet

ACHIEVING EXCELLENCE IN TRAVEL EXPERIENCE THROUGH PERSONALISED, REAL-TIME COMMUNICATION WITH MASS AUDIENCES.

Total Cost €

0

EC-Contrib. €

0

Partnership

0

Views

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 BizTweet project word cloud

Explore the words cloud of the BizTweet project. It provides you a very rough idea of what is the project "BizTweet" about.

time    customers    anxiety    faced    apparently    afford    individual    promise    advertising    aeronautical    image    enhances    surrounding    received    airport    airports    invest    brand    turn    interact    passing    always    british    majority    social    biztweet    revenue    generation    aggregates    manpower    personalised    requests    customer    data    minutes    generating    27    journey    perspective    reputed    aviation    barrage    passengers    companies    support    bad    communicating    incoming    industry    limited    proven    understand    efficiency    receiving    businesses    powers    look    traveller    seamless    environment    promotes    57    airlines    causes    equipped    media    them    immediacy    offers    brings    successfully    emirates    thinking    shifted    ignored    market    records    seek    queries    millions    manages    more    34    platform    shows    american    maximum    airways    basis    answer    details    handle    reputation    daily    sensitive    builds    flight   

Project "BizTweet" data sheet

The following table provides information about the project.

Coordinator
TIC BRUGGER LIMITED 

Organization address
address: THE ROCK KINSALE
city: CO CORK
postcode: n.a.
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Ireland [IE]
 Project website http://tic.ie/biztweet-for-airports/
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2016
 Duration (year-month-day) from 2016-08-01   to  2016-10-31

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    TIC BRUGGER LIMITED IE (CO CORK) coordinator 50˙000.00

Map

 Project objective

Communicating time-sensitive changes efficiently to passengers is a major challenge faced by the aviation industry on a daily basis. In recent years, trends show that the market shifted to using social media to seek customer support, but are airports and airlines equipped to handle the barrage of requests received daily? And the numbers are always growing as more and more passengers turn to social media for support! Offering customer support via social media brings with it a promise of efficiency and immediacy, but with limited available resources, can these businesses afford to invest in so much manpower to answer all customer queries within minutes of receiving them? Apparently not, as current data shows that some of the reputed best companies in the aviation industry, such as American Airlines, British airways, can handle at maximum 57% of incoming queries, (Emirates manages to successfully interact with 27.34% of customers). Not a bad result at face value, but when thinking of the majority of the passengers that get their queries ignored, it is easy to understand why the airport experience causes most anxiety and is the part of the journey most passengers do not look forward to. BizTweet, builds upon the proven powers of social media. The platform aggregates and analyses records about passengers, flight details and information from the surrounding environment to provide personalised and relevant data to each individual traveller. BizTweet, also enhances brand image and reputation of airports and promotes non-aeronautical revenue generation through tailored advertising. The platform offers seamless and personalised experience to millions of passengers passing through airports, while generating increased revenue from an aeronautical and non-aeronautical perspective.

Are you the coordinator (or a participant) of this project? Plaese send me more information about the "BIZTWEET" project.

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The information about "BIZTWEET" are provided by the European Opendata Portal: CORDIS opendata.

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