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SMARTOURISM SIGNED

SMART TOURISM CHALLENGES: THE EFFECTS OF DIGITAL REVOLUTION ON CONSUMER EXPERIENCE AND BUSINESS COMPETITIVENESS

Total Cost €

EC-Contrib. €

Partnership

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SMARTOURISM project word cloud

Explore the words cloud of the SMARTOURISM project. It provides you a very rough idea of what is the project "SMARTOURISM" about.

shopping small iacute vs countries employees life perceived technologies medium model lines moderating transformation mouth differences smartourism scope tourism interaction digital competitiveness due intentions levels context az cannibalisation competitivenes created analysed leverage outgoing business enterprises smes service gender models industry actions intelligent dimension arrival takes sized return quality services usa communication examine innovation behavioural opportunity smart proposes dr effectiveness environment consumers co broad stickiness risk word sce creation revolution innovative transform advantage

Project "SMARTOURISM" data sheet

The following table provides information about the project.

Coordinator	UNIVERSIDAD DE CASTILLA - LA MANCHA Organization address address: CALLE ALTAGRACIA 50 city: CIUDAD REAL postcode: 13071 website: www.uclm.es contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.
Coordinator Country	Spain [ES]
Total cost	257˙191 €
EC max contribution	257˙191 € (100%)
Programme	1. H2020-EU.1.3.2. (Nurturing excellence by means of cross-border and cross-sector mobility)
Code Call	H2020-MSCA-IF-2017
Funding Scheme	MSCA-IF-GF
Starting year	2019
Duration (year-month-day)	from 2019-07-01 to 2022-06-30

Partnership

Take a look of project's partnership.

#	participants	country	role	EC contrib. [€]
1	UNIVERSIDAD DE CASTILLA - LA MANCHA UNIVERSIDAD DE CASTILLA - LA MANCHA Organization address address: CALLE ALTAGRACIA 50 city: CIUDAD REAL postcode: 13071 website: www.uclm.es contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	ES (CIUDAD REAL)	coordinator	257˙191.00
2	SAN DIEGO STATE UNIVERSITY FOUNDATION SAN DIEGO STATE UNIVERSITY FOUNDATION Organization address address: CAMPANILE DRIVE 5520 MC 1931 city: SAN DIEGO postcode: 5520 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	US (SAN DIEGO)	partner	0.00

Map

Project objective

Due to advances in technology, tourism has the potential to rapidly transform by means of a digital revolution into smart tourism (tourism that takes advantage of intelligent systems). This transformation of tourism has created opportunities for new levels of service and interaction with the environment for organisations and consumers. The transformation of tourism has created opportunities in new levels of communication, interaction and service between tourism small and medium-sized enterprises (SMEs) and consumers. In addition, these changes in the tourism industry can have an impact on SMEs’ competitiveness. The goal of SMARTOURISM is to test two models that analyse the effects of smart tourism on different aspects of consumers and SMEs. This research proposes two different lines of research: (1) The creation of an innovative model to analyse the impact of Smart Consumer Experience (SCE) on different aspects of consumers (behavioural intentions, word-of-mouth, stickiness to business, quality of life, shopping effectiveness and perceived risk). This model will also examine the moderating effects of the gender dimension; (2) The creation of a model to analyse the impact of the use of smart technologies on different aspects of tourism SMEs (service cannibalisation, co-creation, value offering) and their impact on the competitiveness of SMEs. Both models will be analysed in the USA context (outgoing phase). SMARTOURISM in the return phase will analyse both models in the European scope and will examine the differences between the countries (USA vs EU) and the actions that tourism SMEs should apply to improve their services with the arrival of new technologies (return phase). This study is relevant due to it allows us to determine the effects of the digital revolution in the tourism industry and, to leverage Dr. Díaz broad experience developing the impact of innovation in tourism SMEs, employees and consumers and, providing an opportunity to increase the competitivenes

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The information about "SMARTOURISM" are provided by the European Opendata Portal: CORDIS opendata.