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Report

Teaser, summary, work performed and final results

Periodic Reporting for period 1 - PASSME (Personalised Airport Systems for Seamless Mobility and Experience)

Teaser

Summary

PASSME aims to deliver industry-driven, passenger-centric novel solutions (up to TRL6) for passengers, airports and airlines to address the anticipated increase in demand for commercial flights in Europe by 2050. The goal is to reduce travel time by at least 60 minutes by integrating information between all stakeholders and transforming airport and aircraft operations and interiors to make the passenger journey time efficient, seamless, robust and accessible. This requires significant breakthrough solutions, such as: a real-time passenger-centric system for managing passenger flows that use input from the airport and passenger to provide predictive analytics on passenger flows 20-30 minutes ahead of time; a passenger independent system for managing luggage flows that reduce the time in arrival/departure airports by at least 30 minutes and increases the control passengers have over their luggage; radically redesigned passenger-centric airport and airplane processes and facilities that enable highly personalised and less stressful experience through key touch points (check-in and boarding); and a personalised device and smartphone application that measures physiological/psychological state and links with airport/airline services to provide relevant and timely information to support the passenger in decision-making. The research institutes (TUD, UNott, ICCS, TUHH,
NLR, DLR) with interior design partners (Alma, Optimares) and communication experts (CARR) will work closely with Amsterdam and Hamburg airport clusters and KLM airlines to drive the user-centred design and evaluation methodology; to ensure the success of the solutions and that benefits will be shared with passengers, airlines and airports to have the necessary impact on the air transport system. Linking with the Airport Council International Europe (a selection of the 450 airports) and airport service SMEs will guarantee the results will have the maximum dissemination and exploitation across EU industries.

Work performed

PASSMEâ€™s starting point was the EU flight path 2050 report. PASSME wanted to contribute to the first two objectives, enabling European citizens to make informed mobility choices and to complete their journey, on average, door-to-door, within 4 hours (with all constraints attached). PASSME has committed itself to shorten the home to destination travel time with 60 minutes and to increase the passenger experience at the same time (through informed decisions).
The PASSME project is halfway now (18 month) and already has realised the feasibility of these goals. Especially the Origin to Destination (O2D) luggage effects on the travel time and experience of passenger is looking promising. Completely separating passengers and luggage might give tremendous advantages on both goals.
Furthermore, PASSME is looking at the experiences of the passengers at the same time. Especially the personalisation is contributing to this. Current data processing mechanisms (big data) and the possibilities in the usage of smart appliances (like smart phones) make it possible to directly link the individuals to big data systems and thus provide them with individual information.
PASSME is contributing to this achievements.

Final results

The midterm results of PASSME show that separation of passengers and their luggage seem to have an great effect on the on airport time and the experience of passengers. This breakthrough will be further operationalised in the second half of the project.
Next to that, PASSME continuous to develop the personalised device as a means of communication of the big aviation system with an individual passenger and vice versa. The communication is also based on the emotions of a passenger, and the possibility to sensor that.
Al the communication with passengers is also important to the airport and airline systems. The better these systems are able to anticipate to passengerâ€™s behaviour, the more efficient the system will be.