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Opendata, web and dolomites

Free-AI

Free AI-assisted customer service for small businesses

Total Cost €

EC-Contrib. €

Partnership

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Outcomes and
results

Free-AI project word cloud

Explore the words cloud of the Free-AI project. It provides you a very rough idea of what is the project "Free-AI" about.

back prototype scaling automate free sme conduct launch conversation web globally programs questions platform upscaling artificial website disrupt customer natural position proven expensive company instantly strategy internal uniquely plan market saas technological international vast intelligence small roadmap solution integrate realise innovation businesses programming computer firm capability external instrument responded voice diverse majority 170 swiftly accelerated global powered rests websites inquiries chatbot competitive entrepreneurs handle bots submitted assisted true paying language service emphasis widget smes determinant communication foundation prospects exponential countries successful chat inbound customers effort automated sonetel client business ai feasibility resolves demand transforms

Project "Free-AI" data sheet

The following table provides information about the project.

Coordinator	SONETEL AB (PUBL) Organization address address: PO BOX 647 city: STOCKHOLM postcode: 114 11 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.
Coordinator Country	Sweden [SE]
Project website	https://beta.sonetel.com/en/
Total cost	71˙429 €
EC max contribution	50˙000 € (70%)
Programme	1. H2020-EU.3. (PRIORITY 'Societal challenges) 2. H2020-EU.2.3. (INDUSTRIAL LEADERSHIP - Innovation In SMEs) 3. H2020-EU.2.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies)
Code Call	H2020-SMEInst-2018-2020-1
Funding Scheme	SME-1
Starting year	2018
Duration (year-month-day)	from 2018-04-01 to 2018-09-30

Partnership

Take a look of project's partnership.

#	participants	country	role	EC contrib. [€]
1	SONETEL AB (PUBL) SONETEL AB (PUBL) Organization address address: PO BOX 647 city: STOCKHOLM postcode: 114 11 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	SE (STOCKHOLM)	coordinator	50˙000.00

Map

Project objective

This project will develop a business plan for the international upscaling and launch of a novel Artificial Intelligence (AI) powered customer service for small businesses. Today, the ability to swiftly handle and respond to the text-based questions and inquiries from potential customers submitted through the company’s website is an important determinant of the competitive position of any business. The market has already responded to this demand through exponential growth of chat bots – computer programs that aim to automate responses to the prospects and maintain a conversation with a client in natural language. However, the vast majority of small businesses are not a part of this growth. To develop and launch a chatbot is expensive, requires vast programming effort and understanding of diverse aspects of natural language processing. Sonetel aims to disrupt the market and make AI-assisted customer service available to any company globally. We have developed the prototype of the service, which allows our customers to integrate automated text service capability in their websites through a simple web Widget. Sonetel’s solution uniquely and instantly resolves a wide range of the external and internal communication needs for small businesses – with an emphasis on the inbound customer communication – for free. In the back-end, our new service rests on the firm technological foundation of the Sonetel Voice SaaS platform. This platform has proven to change the way small businesses conduct international customer service activities. It transforms SMEs into true global entrepreneurs. The platform currently has 100,000 paying customers 170 countries. As a part of the SME Instrument Phase 1 feasibility assessment, we will develop a roadmap for scaling our innovation globally. If successful, the project will allow Sonetel to experience accelerated growth and fully realise its business development strategy.

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The information about "FREE-AI" are provided by the European Opendata Portal: CORDIS opendata.

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