IANES

"Interactive Acquisition, Negotiation and Enactment of Subject-oriented Business Process Knowledge"

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 Obiettivo del progetto (Objective)

'Subject-oriented Business Process Management (S-BPM) enables organizations to model and support their business processes along the flow communication among subjects (entities in an organization) rather than focusing on the global control flow like in traditional approaches (e.g. ARIS). People can thus describe their actual ways of performing tasks and are only required to know and describe their interfaces to other subjects. The ability to individualize the work practices within a business process and the possibility of starting modeling from a local rather than a global point of view are the core properties that distinguish subject-oriented business process modeling from other approaches that focus on the sequence of activities rather than the flow of communication. The acquisition of work process knowledge, however, has hardly been addressed methodologically and technically so far. Following the individual-centered philosophy of S-BPM, work process knowledge should be captured and reflected upon in the current work situation of an individual or a group of individuals collaborating, enabling them to set up or revise the work practices whenever the need arises. IANES addresses the requirement of in-situ process knowledge acquisition and negotiation. The goal of the project is to provide a set of methods and tools, than enables the members of an organization to externalize, reflect, transfer and align their knowledge about individual work practices and interfaces to co-workers. Ultimately, people will be able to use the existing enactment module to support their individual work practices, dynamically adapt, revise and orchestrate them with others according to current needs. The combination of empowering individuals and local collaboration on an operative level together with maintaining a global view of given business goals and fundamental value creation chains enables organizations to more rapidly and effectively adapt to dynamically changing business environments.'

Introduzione (Teaser)

Bottom-to-top process improvements

Descrizione progetto (Article)

The same task can always be done in many different ways with the same result. In a subject-oriented business process model, the approach is directed at the sequence of tasks or activities and not the communication flow. This means that people performing a task in a certain way can share their process knowledge and at the same time learn how another person may do the same task.

This type of bottom-up thinking individualies the tasks and activities. In turn, this leads ultimately to individuals working in harmony and new work processes. A harmonised work environment is nimble and can adapt quickly to an ever-changing business world.

The 'Interactive acquisition, negotiation and enactment of subject-oriented business process knowledge' (http://www.ianes.eu (IANES)) is capturing this knowledge. The purpose of this collaboration is to then share the acquired information and to align it on a practical level.

Implementing and creating the framework for this project with tools and instruments to measure progress took two years. Some tools were refined and modified in the process for improvement. The four parts of the framework are in place and the use of the knowledge lifecycle has created the basic framework. The transactive memory Concept describes the structure and requirements of the distributed organisational knowledge. The final part of the frame work is the refinement of the subject-oriented business practice model for the context of IANES.

Over the next two years, the project is dedicated to integration activities and evaluation. The future outcome of this project is stronger involvement of workers in business process management and an increase in the impact of organisational agility both internally and externally. Residual outcomes would be empowerment of the workers which would lead to increased involvement and quality improvements. A large scale result would be integrating data on all levels of a business, enabling more efficient and effective and, conceivably, more sustainable business practices.