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SERVONE

The Intelligent Service Network Operator

Total Cost €

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EC-Contrib. €

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Partnership

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 SERVONE project word cloud

Explore the words cloud of the SERVONE project. It provides you a very rough idea of what is the project "SERVONE" about.

digital    downtime    fortune    customer    tolerable    solution    client    global    commercial    don    giving    99    usa    huge    full    exceeds       hours    innovation    run    automated    investments    flow    week    time    revenue    mission    digitalise    failures    grow    providers    36    integrations    companies    margins    regular    benefit    solutions    planning    limited    accessibility    launch    5th    gartner    quarter    market    critical    vendors    configure    feasibility    hardware    4m    expansion    00m    minimum    first    2021    billion    brings    agility    threshold    completing    environment    society    2016    2018    total    asia    boarded    servone    centres    understand    easiest    100    starting    limitations    05    dynamic    data    trl6    demands    standardisation    41    agency    resolution    roi    company    commercialisation    tekes    software    cool    larger    500    context    pacific    nominated    itsm    projected    service    life    automation    plan    saas    59    cashing    connect    inclusive    longer    business    loosing    operations   

Project "SERVONE" data sheet

The following table provides information about the project.

Coordinator
ONEIO CLOUD OY 

Organization address
address: HUOPALAHDENTIE 24
city: HELSINKI
postcode: 350
website: n.a.

contact info
title: n.a.
name: n.a.
surname: n.a.
function: n.a.
email: n.a.
telephone: n.a.
fax: n.a.

 Coordinator Country Finland [FI]
 Project website http://service-flow.com/
 Total cost 71˙429 €
 EC max contribution 50˙000 € (70%)
 Programme 1. H2020-EU.2.1.1. (INDUSTRIAL LEADERSHIP - Leadership in enabling and industrial technologies - Information and Communication Technologies (ICT))
2. H2020-EU.2.3.1. (Mainstreaming SME support, especially through a dedicated instrument)
 Code Call H2020-SMEINST-1-2016-2017
 Funding Scheme SME-1
 Starting year 2017
 Duration (year-month-day) from 2017-03-01   to  2017-06-30

 Partnership

Take a look of project's partnership.

# participants  country  role  EC contrib. [€] 
1    ONEIO CLOUD OY FI (HELSINKI) coordinator 50˙000.00

Map

 Project objective

The dynamic of today's IT business market demands 100% operations availability. Mission-critical applications and data centres are cashing-in huge company resources but the investments don't deliver the expected results. As many organisations face hardware and software downtime, IT failures have become regular aspects of company life. 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week, loosing €41.4M/year, as the resolution time often exceeds the tolerable 2 hours threshold. Nominated by Gartner as cool vendors in 2016 and supported by the innovation funding agency Tekes, at Service Flow we understand the limitations of current Information Technology Service Management solutions, especially in service cost, agility, availability and accessibility. As the ITSM market is projected to grow to €8.05 billion by 2021, organisations need cost-effective and reliable ITSM integrations. Within the EU Digital Society context, our project SERVONE brings the first SaaS solution providing the easiest and most reliable service by which ITSM and other service management systems can be integrated. All-inclusive and automated, it enables end-users and service providers to digitalise service processes through a simple Connect-Configure-Run process, giving 99.9% end-to-end availability. Service Vendors no longer need to set up the solution every time a new client is on-boarded. End-users benefit from automation, better management of multi-vendors and multi-customer environment, larger margins and standardisation. Starting from a reliable system but with limited capabilities at TRL6, we plan to bring our solution to a full commercial launch. The Feasibility Study will result in a detailed Business Plan we will use for global expansion by the third quarter 2018 after completing the Phase 2 project. We are planning a market reach across Europe, USA and Asia-Pacific by 5th year of commercialisation with a total revenue of €36.00m and ROI of 5 by 2021.

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The information about "SERVONE" are provided by the European Opendata Portal: CORDIS opendata.

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