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BISON

BIg Speech data analytics for cONtact centres

Total Cost €

EC-Contrib. €

Partnership

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Outcomes and
results

BISON project word cloud

Explore the words cloud of the BISON project. It provides you a very rough idea of what is the project "BISON" about.

campaigns rudimentary players market brno adaptable humans though immediately placed nowadays atento collection improvement viles regulatory wealth translated ccs agents population involve prototypes scenarios functioning mining basic operations bigbison experts running generation centers innovations active limited performance full jobs technologies cc skills mined eight business nica data 1st smallbison feedback bison languages outcome m software expert plans indicators skilled million hardware instrumental telef oacute bologna myforce integrating domains definition infrastructure deployment complements supervisors phonexia contact university ebos demonstrated outputs 1 ready generating speech generate 35 produces deploy center integrator id complementary multilingual

Project "BISON" data sheet

The following table provides information about the project.

Coordinator	PHONEXIA SRO Organization address address: CHALOUPKOVA 3002/1A city: BRNO postcode: 612 00 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.
Coordinator Country	Czech Republic [CZ]
Project website	http://bison-project.eu/
Total cost	4˙097˙952 €
EC max contribution	3˙090˙824 € (75%)
Programme	1. H2020-EU.2.1.1.4. (Content technologies and information management: ICT for digital content, cultural and creative industries)
Code Call	H2020-ICT-2014-1
Funding Scheme	IA
Starting year	2015
Duration (year-month-day)	from 2015-01-01 to 2017-12-31

Partnership

Take a look of project's partnership.

#	participants	country	role	EC contrib. [€]
1	PHONEXIA SRO PHONEXIA SRO Organization address address: CHALOUPKOVA 3002/1A city: BRNO postcode: 612 00 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	CZ (BRNO)	coordinator	385˙000.00
2	MyForce MyForce Organization address address: O.L.Vrouwstraat 51 city: Blanden postcode: 3052 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	BE (Blanden)	participant	711˙812.00
3	VYSOKE UCENI TECHNICKE V BRNE VYSOKE UCENI TECHNICKE V BRNE Organization address address: ANTONINSKA 548/1 city: BRNO STRED postcode: 601 90 website: www.vutbr.cz contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	CZ (BRNO STRED)	participant	457˙500.00
4	EBOS LUXEMBOURG SA EBOS LUXEMBOURG SA Organization address address: 51 RUE EMILE MARK city: DIFFERDANGE postcode: 4620 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	LU (DIFFERDANGE)	participant	441˙497.00
5	TELEFONICA INVESTIGACION Y DESARROLLO SA TELEFONICA INVESTIGACION Y DESARROLLO SA Organization address address: RONDA DE LA COMUNICACION S/N DISTRITO C EDIFICIO OESTE I city: MADRID postcode: 28050 website: http://www.tid.es contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	ES (MADRID)	participant	322˙245.00
6	ALMA MATER STUDIORUM - UNIVERSITA DI BOLOGNA ALMA MATER STUDIORUM - UNIVERSITA DI BOLOGNA Organization address address: VIA ZAMBONI 33 city: BOLOGNA postcode: 40126 website: www.unibo.it contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	IT (BOLOGNA)	participant	296˙875.00
7	TELEFONICA MOVILES ESPANA SA TELEFONICA MOVILES ESPANA SA Organization address address: RONDA DE LA COMUNICACION SN DISTRITO C SUR 3 city: MADRID postcode: 28050 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	ES (MADRID)	participant	240˙030.00
8	COMCZECH AS COMCZECH AS Organization address address: DRAHOBEJLOVA 36 1073 city: PRAHA postcode: 19000 website: n.a. contact info title: n.a. name: n.a. surname: n.a. function: n.a. email: n.a. telephone: n.a. fax: n.a.	CZ (PRAHA)	participant	235˙865.00

Map

Project objective

Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.

BISON consortium plans to bring significant innovations in three areas: (1) basic speech data mining technologies (systems quickly adaptable to new languages, domains and CC campaigns), (2) business outcome mining from speech (translated into improvement of CCs’ Key Performance Indicators) and (3) CC support systems integrating both speech and business outcome mining in user-friendly way.

The project will produce two prototypes: smallBison (end of the 1st year) will be a functioning system for real, though limited, deployment and user feedback collection. bigBison (end of the project) will include full range of capabilities and be fully integrated with CC hardware and software infrastructure. Generation of business outputs will be demonstrated on real data.

Business indicators and values for the market were instrumental for the definition of the project and will be crucial for project execution.

BISON consortium is composed of eight players with complementary skills. Two end users running large CC operations (EBOS, Atento) are generating user requirements and are ready to deploy the prototypes immediately in real scenarios. Phonexia (the coordinator), Brno University of Technology and Telefónica ID are experts in speech data mining - from R&D, data processing to developing products placed on the market. Telefónica Móviles is an expert in business outcome mining and MyForce is a skilled Contact Center hardware and software integrator. CC data involve a number of legal issues, therefore, the University of Bologna (with significant experience in regulatory and legal aspects) complements the consortium.

Deliverables

List of deliverables.
Public web-page	Websites, patent fillings, videos etc.	2019-03-11 10:43:56
smallBison	Demonstrators, pilots, prototypes	2019-03-11 10:44:01
bigBison	Demonstrators, pilots, prototypes	2019-03-11 10:44:06
Final set of speech technologies adapted for Contact Centers	Other	2019-03-11 10:43:42
Initial speech mining technologies	Other	2019-03-11 10:43:47
Legal, ethical and societal issues of BISON - The BISON ethical and societal code	Documents, reports	2019-01-08 15:40:07
Optimizing speech data mining for CC operation	Documents, reports	2019-01-08 15:40:10
Indexing and database access to big speech data	Other	2019-01-08 15:40:08

Take a look to the deliverables list in detail: detailed list of BISON deliverables.

Publications

List of publications.
year	authors and title	journal	last update
2017	Martin KarafiÃ¡t, Murali Karthick Baskar, Pavel MatÄ›jka, Karel VeselÃ½, FrantiÅ¡ek GrÃ©zl, LukÃ¡Å¡ Burget, Jan ÄŒernockÃ½ 2016 BUT Babel System: Multilingual BLSTM Acoustic Model with i-Vector Based Adaptation published pages: 719-723, ISSN: , DOI: 10.21437/Interspeech.2017-1775	Interspeech 2017	2019-05-30
2017	Karel BeneÅ¡, Murali Karthick Baskar, LukÃ¡Å¡ Burget Residual Memory Networks in Language Modeling: Improving the Reputation of Feed-Forward Networks published pages: 284-288, ISSN: , DOI: 10.21437/Interspeech.2017-1442	Interspeech 2017	2019-05-30
2017	Anna Silnova, LukÃ¡Å¡ Burget, Jan ÄŒernockÃ½ Alternative Approaches to Neural Network Based Speaker Verification published pages: 1572-1575, ISSN: , DOI: 10.21437/Interspeech.2017-1062	Interspeech 2017	2019-05-30
2016	Ekaterina Egorova, Jordi Luque Serrano Semi-Supervised Training of Language Model on Spanish Conversational Telephone Speech Data published pages: 114-120, ISSN: 1877-0509, DOI: 10.1016/j.procs.2016.04.038	Procedia Computer Science 81	2019-05-30
2016	FrantiÅ¡ek GrÃ©zl, Martin KarafiÃ¡t Bottle-Neck Feature Extraction Structures for Multilingual Training and Porting published pages: 144-151, ISSN: 1877-0509, DOI: 10.1016/j.procs.2016.04.042	Procedia Computer Science 81	2019-05-30
2016	Jan PeÅ¡Ã¡n, LukÃ¡Å¡ Burget, Jan ÄŒernockÃ½ Sequence Summarizing Neural Networks for Spoken Language Recognition published pages: 3285-3288, ISSN: , DOI: 10.21437/Interspeech.2016-764	Interspeech 2016	2019-05-30
2016	Lucas Ondel, LukaÅ¡ Burget, Jan ÄŒernockÃ½ Variational Inference for Acoustic Unit Discovery published pages: 80-86, ISSN: 1877-0509, DOI: 10.1016/j.procs.2016.04.033	Procedia Computer Science 81	2019-05-30
2016	Abraham Woubie, Jordi Luque, Javier Hernando Improving i-Vector and PLDA Based Speaker Clustering with Long-Term Features published pages: 372-376, ISSN: , DOI: 10.21437/Interspeech.2016-339	Interspeech 2016	2019-05-30
2017	Hossein Zeinali, Hossein Sameti, LukÃ¡Å¡ Burget, Jan â€œHonzaâ€ ÄŒernockÃ½ Text-dependent speaker verification based on i-vectors, Neural Networks and Hidden Markov Models published pages: 53-71, ISSN: 0885-2308, DOI: 10.1016/j.csl.2017.04.005	Computer Speech & Language 46	2019-05-30
2017	Hossein Zeinali, Hossein Sameti, Lukas Burget HMM-Based Phrase-Independent i-Vector Extractor for Text-Dependent Speaker Verification published pages: 1421-1435, ISSN: 2329-9290, DOI: 10.1109/TASLP.2017.2694708	IEEE/ACM Transactions on Audio, Speech, and Language Processing 25/7	2019-05-30
2016	BRUMMER Niko, SWART Albert du Preez, PRIETO JesÃºs J., GARCIA Perera Leibny Paola, MATÄšJKA Pavel, PLCHOT OldÅ™ich, DIEZ SÃ¡nchez Mireia, SILNOVA Anna, JIANG Xiaowei, NOVOTNÃ OndÅ™ej, ROHDIN Johan A., GLEMBEK OndÅ™ej, GRÃ‰ZL FrantiÅ¡ek, BURGET LukÃ¡Å¡, ONDEL Lucas, PEÅ ÃN Jan, ÄŒERNOCKÃ Jan, KENNY Patrick, ALAM Jahangir, BHATTACHARYA Gautam and ZEINALI Hossein et al. ABC NIST SRE 2016 SYSTEM DESCRIPTION published pages: , ISSN: , DOI:	Proceedings of the NIST SRE Workshop	2019-05-30
2017	Pavel MatÄ›jka, OndÅ™ej NovotnÃ½, OldÅ™ich Plchot, LukÃ¡Å¡ Burget, Mireia Diez SÃ¡nchez, Jan ÄŒernockÃ½ Analysis of Score Normalization in Multilingual Speaker Recognition published pages: 1567-1571, ISSN: , DOI: 10.21437/Interspeech.2017-803	Interspeech 2017	2019-05-30
2016	FrantiÅ¡ek GrÃ©zl, Ekaterina Egorova, Martin KarafiÃ¡t Study of Large Data Resources for Multilingual Training and System Porting published pages: 15-22, ISSN: 1877-0509, DOI: 10.1016/j.procs.2016.04.024	Procedia Computer Science 81	2019-05-30
2017	Karel VeselÃ½, LukÃ¡Å¡ Burget, Jan ÄŒernockÃ½ Semi-Supervised DNN Training with Word Selection for ASR published pages: 3687-3691, ISSN: , DOI: 10.21437/Interspeech.2017-1385	Interspeech 2017	2019-05-30
2017	OldÅ™ich Plchot, Pavel MatÄ›jka, Anna Silnova, OndÅ™ej NovotnÃ½, Mireia Diez SÃ¡nchez, Johan Rohdin, OndÅ™ej Glembek, Niko BrÃ¼mmer, Albert Swart, JesÃºs JorrÃn-Prieto, Paola GarcÃa, Luis Buera, Patrick Kenny, Jahangir Alam, Gautam Bhattacharya Analysis and Description of ABC Submission to NIST SRE 2016 published pages: 1348-1352, ISSN: , DOI: 10.21437/Interspeech.2017-1498	Interspeech 2017	2019-05-30
2016	Abraham Woubie Zewoudie, Jordi Luque, Javier Hernando Short- and Long-Term Speech Features for Hybrid HMM-i-Vector based Speaker Diarization System published pages: 400-406, ISSN: , DOI: 10.21437/Odyssey.2016-58	Odyssey 2016	2019-05-30

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